As technology changes, so does the insurance industry. Getting help after an unfortunate situation is now available at the touch of a button on a smart phone. Some people are leery of the personal data that smart phones and apps tend to collect about users, but this could actually be a benefit if an insurance company acts in bad faith.
Since the birth of the iPhone in 2007, smart phones have become an essential part of our daily lives, but our phones aren't the only things becoming smarter. Smart home devices like Google Home and the Amazon Echo can manage the use of lights, ovens, heating and cooling systems and even water heaters.
Like a smart phone, each of these smart home integrated devices generates thousands of data points on how a person uses it and how the appliance operates. How could this information help in a home insurance claim?